Contact Information
Contact Information
Thank you for visiting juopdld.shop.
Our customer support team can assist with product information, sizing, payments, orders, delivery, tracking, returns, refunds and privacy enquiries.
Customer Support
Company and website name: juopdld.shop
Website: https://juopdld.shop
Email: info@juopdld.shop
Response Time
We aim to respond within two business days.
Messages received during weekends or public holidays may be answered on the next available business day.
Existing Orders
When contacting us about an existing order, please include:
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Your full name.
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Your order number.
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The email address used during checkout.
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A clear description of the issue.
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Photographs or videos where the product is damaged, defective or incorrect.
Please do not send complete payment card numbers, online banking passwords or other sensitive financial credentials by email.
Returns
Do not return a product before contacting us and receiving return instructions.
Return requests should be sent to:
The correct return location may depend on the product and order.
Complaints
To submit a complaint, email:
Please explain the issue and the outcome you are seeking. We will review the matter and respond within a reasonable period.
Your rights under the Australian Consumer Law are not affected.
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