Shipping Policy

Shipping Policy

Last updated: September 11, 2026

This Shipping Policy applies to orders placed through https://juopdld.shop.

Free Shipping

juopdld.shop provides free standard shipping on all orders delivered to destinations available during checkout.

There is no minimum order value required for standard shipping.

Delivery Timeframe

The estimated total delivery timeframe is 15–20 calendar days from the date your order is confirmed.

This estimate includes normal order processing and transportation time. Delivery may occur earlier, but no specific delivery date is guaranteed unless expressly confirmed in writing.

Order Processing

Orders are checked and prepared before dispatch.

Orders containing multiple products may be shipped separately. If this occurs, you may receive more than one parcel or tracking number, but you will not be charged additional standard shipping fees.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email.

When tracking is available, a shipping confirmation email will be sent with the relevant tracking information. Tracking updates may take several business days to appear after the parcel has been transferred to the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the following before submitting an order:

  • Recipient’s full name.

  • Street number and street name.

  • Apartment or unit number, if applicable.

  • Suburb, city, state and postcode.

  • Country.

  • Contact telephone number, if requested during checkout.

If you notice an address error, contact info@juopdld.shop immediately. We cannot guarantee that an address can be changed after fulfilment has begun.

Delivery Delays

Delivery may be delayed by:

  • Customs inspections.

  • Carrier disruptions.

  • Severe weather or natural disasters.

  • Public holidays or peak shopping periods.

  • Incomplete or incorrect address information.

  • Remote delivery locations.

  • Transport interruptions.

  • Events outside our reasonable control.

If your order has not arrived after 20 calendar days, please check the tracking information and contact us. We will investigate the shipment with the relevant delivery provider.

Nothing in this section limits rights available under the Australian Consumer Law where goods are not supplied within the agreed or a reasonable time.

Customs, Duties and Taxes

For deliveries within Australia, taxes will be handled as displayed during checkout and as required by law.

For orders delivered outside Australia, the recipient may be responsible for customs duties, import taxes, brokerage fees or local charges imposed by the destination country. These charges are not shipping fees collected by juopdld.shop unless expressly stated during checkout.

Failed Delivery and Unclaimed Parcels

If delivery cannot be completed, the carrier may leave instructions, arrange another attempt or hold the parcel for collection.

A parcel may be returned if:

  • The address is incorrect or incomplete.

  • The recipient refuses delivery.

  • The parcel is not collected within the carrier’s required period.

  • The carrier cannot safely complete delivery.

If a parcel is returned for a reason attributable to the customer, reasonable redelivery or return costs may apply. This does not apply where the delivery failure was caused by juopdld.shop, the carrier or a product fault.

Lost Parcels

If tracking shows no delivery and the estimated timeframe has passed, contact us at:

info@juopdld.shop

Include your order number and delivery details. We will investigate with the carrier and, where appropriate, arrange a replacement or refund.

Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it:

  1. Check the delivery address on your order.

  2. Check entrances, mail areas and safe locations.

  3. Ask household members, neighbours or building management.

  4. Contact the carrier using the tracking number.

  5. Contact us if the parcel remains missing.

We will assist with a reasonable investigation.

Products Damaged During Delivery

If a product arrives damaged, contact us as soon as possible at:

info@juopdld.shop

Provide your order number and clear photographs of the product and shipping packaging. Remedies will be provided in accordance with our Return and Refund Policy and the Australian Consumer Law.

Contact

Shipping enquiries:

info@juopdld.shop

Website:

https://juopdld.shop