Return and Refund Policy
Return and Refund Policy
Last updated: September 11, 2026
This Return and Refund Policy applies to purchases made through https://juopdld.shop.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Change-of-Mind Returns
In addition to your rights under the Australian Consumer Law, juopdld.shop accepts eligible change-of-mind return requests submitted within 14 calendar days after delivery.
To qualify for a change-of-mind return, the product must:
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Be unused, unworn and unwashed.
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Be in its original condition.
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Have all original tags attached.
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Be returned with its original packaging where reasonably possible.
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Show no signs of perfume, cosmetics, deodorant, pet hair, smoke, alterations or other customer-caused damage.
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Be accompanied by valid proof of purchase.
Change-of-mind returns that do not meet these conditions may be refused.
Starting a Return
Before returning a product, email:
Include:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for the return.
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Clear photographs if the product is damaged, defective or incorrect.
We will provide return instructions after reviewing your request. Products must not be returned without prior authorisation because the appropriate return location may depend on the product and order.
Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges, where applicable, are not refundable.
We recommend using a tracked shipping service. juopdld.shop is not responsible for a change-of-mind return that is lost before reaching the designated return location.
If a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, juopdld.shop will provide or reimburse reasonable return shipping costs.
Faulty, Damaged or Incorrect Products
Please inspect your order promptly after delivery.
Contact info@juopdld.shop as soon as possible if a product:
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Arrives damaged.
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Has a manufacturing defect.
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Is materially different from its description.
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Is not fit for its normal or disclosed purpose.
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Is the wrong product, size or colour due to our error.
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Otherwise fails to meet an applicable consumer guarantee.
Please provide your order number, a description of the problem and clear photographs or videos where reasonably requested.
You do not need to retain original packaging to exercise rights relating to a faulty product. However, we may request reasonable proof of purchase.
Remedies Under Australian Consumer Law
If a product has a major problem, you may be entitled to choose between a refund and a replacement.
A major problem may include circumstances where the product:
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Would not have been purchased by a reasonable consumer who knew about the problem.
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Is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time.
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Is significantly different from its description, sample or demonstration model.
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Is unsafe.
If the problem is minor, juopdld.shop may choose to repair the product within a reasonable time. If it cannot be repaired within a reasonable time, you may be entitled to a replacement, refund or another remedy available under the Australian Consumer Law.
The voluntary 14-day change-of-mind period does not limit the time in which you may exercise rights concerning a faulty or non-compliant product.
Non-Returnable Change-of-Mind Items
Unless faulty or otherwise protected by law, change-of-mind returns are not accepted for:
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Underwear, lingerie, swimwear or other intimate products where the hygiene seal has been removed.
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Earrings or pierced jewellery where the hygiene seal has been removed.
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Cosmetics or personal-care products that have been opened.
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Products made, altered or personalised to the customer’s specifications.
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Gift cards.
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Products marked as final sale before purchase.
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Products damaged through misuse, improper care, accidents or normal wear and tear.
Sale products remain covered by the Australian Consumer Law.
Exchanges
Exchanges are subject to product availability.
To avoid an item selling out, we may ask you to return the original product for a refund and place a new order. Any price difference for the new order will apply.
Refund Processing
After an approved return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.
We cannot normally issue a refund to a different card, account or payment method.
Order Cancellations
Contact us as soon as possible if you wish to cancel an order.
If processing or fulfilment has not started, we will make reasonable efforts to cancel it. Once an order has been processed or shipped, it cannot normally be cancelled and must be handled through the applicable return procedure.
Undeliverable or Refused Orders
If an order is returned because the customer supplied an incorrect or incomplete address, refused delivery or failed to collect the parcel, reasonable redelivery or return costs may be deducted from any refund, except where the problem was caused by juopdld.shop or the carrier.
Contact
Return and refund enquiries:
Website:
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